Beaver Machine

 

Quality Manual

 

 

This manual has been written to the

ISO 9001:2000 International Quality Standard

 

 

 

 

Beaver Machine Inc.

5273 Hanson Court

Minneapolis, MNн 55429

763-535-2204

 

www.beavermachine.com

 

 

 
Table of Contents

Subjectннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн Page

нннннннннннннннннннннннннннн Revision Historyннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 3

Scopeнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 4

Purposeнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 4

Applicationнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 4

Backgroundнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 4

 

Quality Management Systemsннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 5

General Requirementsнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 5

Documentation Requirementsнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 5

 

Management Responsibilityнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 10

нннннннннннннннннннннннннннн Management Commitmentнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 10нннннннннннннннннннннннннннн

Customer Focusнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 10

Quality Policy Requirementsннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 10

Planningнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 10

Responsibility Authority and Communicationннннннннннннннннннннннннннннннннннннннннннн 10

Management Reviewннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 11

 

Resource Managementннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 12

Provision of Resourcesннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 12

Human Resourcesннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 12

Infrastructureннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 13

Work Environmentннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 13

 

Product Realizationнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 14

Planning of Product Realizationннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 14

Customer Related Processesнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 14

Design and Developmentннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 15

Purchasingнннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 15

Production and Service Provisionннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 16

Control of Monitoring and Measuring Devicesннннннннннннннннннннннннннннннннннннннннн 17

 

Measurement, Analysis and Improvementннннннннннннннннннннннннннннннннннннннннн 18

Generalннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 18

Monitoring and Measurementннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 18

Analysis of Dataннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 21

Improvementннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннннн 22

 

 

 

Revision History

 

 

Revision

Date

Description

A

4/23/02

Initial Issue

B

7/9/02

Editorial Changes

C

 

 

 

Introduction

 

Scope:

 

This Quality Manual is used by Beaver Machine as the basis for managing all activities associated with our Quality Management System.н

 

 

Purpose:

 

This Quality Manual is intended to describe and provide control over activities that impact customer satisfaction.н ISO 9001:2000 is the basis for the creation of this Quality Manual.н This document contains all of the requirements of the ISO 9001:2000 standard with the exception of Design Activities.

 

 

Application:

 

Beaver Machine performs all activities associated with ISO 9001:2000 with the exception of product design, Clause 7.3.

 

 

Background:

 

нAs a precision machine shop, Beaver Machine has been a valued partner and supplier to the Upper Midwest since 1965.н We produce machined parts, components, and assemblies to industries involved in the Electro-Hydraulics field.н Beaver also serves Medical device manufacturers and Photography system designers as well.н Our niche is in CNC milling operations where we feature a variety of late model equipment supported by the latest version of Mastercam CADCAM programming software. Our staff is dedicated to their craft and takes great pride in their approach to quality and workmanship.

 

This manual covers the disciplines necessary to manufacture a part from its inception to a production run and successful delivery of the product to the customer.

 

 

Quality Management System

4.1 General Requirements

Beaver Machine has established, documented, and implemented a Quality Management System in accordance with the requirements of ISO 9001:2000.н This Quality Management System is described in this document.н Beaver Machine strives to continually improve the effectiveness of its Quality Management System.

 

As part of the Quality Management Systems Beaver Machine has:

  • Identified the processes needed for the Quality Management System and their application throughout the organization.н These processes are described in the process maps that are included in Attachment 1 to this Quality Manual.

 

  • Identified the sequence and interaction of processes related to the Quality Management System.н These are clearly identified in Attachment 1.

 

  • The criteria and methods needed to ensure that both the operation and control of these processes are effective and clearly described in Attachment 1 and in the body of this Quality Management System.

 

  • Beaver Machine is committed to supporting its Quality Management System and provides sufficient resources to ensure activities take place as required.н Provision of resources and monitoring of these activities are designed to ensure that they take place as planned.

 

  • Critical processes are identified in Attachment 1 and the associated monitoring, measurement and analysis used by Beaver Machine take place to ensure their continuing suitability.

 

  • Actions are taken whenever necessary to ensure that planned results are achieved and to assure continual improvement.

 

нAll of the processes described above are managed by Beaver Machine in accordance with the requirements listed in ISO 9001:2000.

 

Beaver Machine out sources operations within its Quality Management System.н Whenever outsourcing occurs, the Beaver Machine Quality Management System is used to control these processes.н Processes outsourced include:

 

Heat-Treating

Plating/Anodizing

Grinding

Welding

Silk-screening

EDM

Tool grinding

Machining operation

Metal Fabrication

 

We have chosen the companies to provide the services required based on their ability to perform to Beaver Machine and Customer requirements.

 

4.2 Documentation Requirements

4.2.1 General

The Beaver Machine Quality Management System is based on the following documents:

 

  • Beaver Machine Quality Policy ё Attachment 2 to this Quality Manual)
  • Beaver Machine Quality Objectives ё Attachment 3 to this Quality Manual)
  • This Quality Manual
  • Documented Procedures (contained within this Quality Manual)
  • Documents used to ensure effective planning, operation and control of processes including the process maps shown in Attachment 1
  • Quality Records as described in element 4.2.4 of this Quality Manual

 

4.2.2 Quality Manual

Beaver Machine has established this Quality Manual to support its activities.н

 

Documented Procedures that support the Beaver Machine Quality Manual are referenced within this Manual and include:

 

  • 4.2.3 Control of Documents
  • 4.2.4 Control of Quality Records
  • 8.2.2 Internal Quality Audits
  • 8.3 Control of Nonconforming Product
  • 8.5.2 Corrective Action
  • 8.5.3 Preventive Action

 

The description of the interaction between the processes of the Quality Management System is described within this document with a graphical representation included in Attachment 1.

 

4.2.3 Control of Documents

Documents required by the Beaver Machine Quality Management System are controlled.нн Control of these documents are described in Procedure # QP01.н This control ensures that:

 

  • Documents are approved for adequacy prior to use
  • Documents are reviewed and updated as necessary and re-approved
  • Changes and the current revision status of documents are identified
  • Relevant versions of applicable documents are available at points of use
  • Ensure that documents remain legible and readily identifiable
  • Documents of external origin are identified and their distribution controlled
  • Obsolete documents are not unintentionally used
  • Obsolete documents are suitably identified when they are retained

 

н4.2.4 Control of Quality Records

Beaver Machine controls all records associated with the maintenance of its Quality Management System.н A description of these records and methods used to exercise appropriate control are included in QP02.н This control ensures that Quality Records:

 

…        Remain legible

…        Are readily identifiable

…        Are retrievable

 

Methods utilized provide for the control of Quality Records including:

 

…        Identification

…        Storage

…        Protection

…        Retrieval,

…        Retention time

…        Disposition

 

 

 

 

Management Responsibility

 

5.1 Management Commitment

The President of Beaver Machine demonstrates his commitment to the development and implementation of the Quality Management Systems and to continually improving its effectiveness by:

 

  • Communicating to all personnel the importance of meeting customer as well as statutory and regulatory requirements
  • Establishing its Quality Policy (see attachment)
  • Ensuring Quality Objectives are established (see attachment)
  • Conducting Management Reviews
  • Ensuring personnel performing tasks are provided with the resources needed

 

5.2 Customer Focus

The President of Beaver Machine ensures that all customer requirements are determined and fulfilled with the aim of enhancing customer satisfaction.н Methods for accomplishing this are described in this Quality Manual and in the Attachment 1

 

5.3 Quality Policy

The President of Beaver Machine has established a Quality Policy that is appropriate to its operations and activities.н The Quality Policy includes a commitment to comply with requirements and continually improve the effectiveness of the Quality Management System.н This Policy also provides the framework for the establishment and review of Beaver Machine Quality Objectives.н

 

The Beaver Machine Quality Policy is published as part of this Quality Manual (see Attachment 2).

 

 

5.4 Planning

5.4.1 Quality Objectives

The President of Beaver Machine has established Quality Objectives to support its Quality Management System (see attachment 3).н These objectives include those needed to meet requirements for product.н Beaver Machine Quality Objectives are established at relevant functions within the company and are measurable.н The Beaver Machine Quality Objectives are consistent with the Beaver Machine Quality Policy.

 

5.4.2 Quality Management System Planning

The President of Beaver Machine is responsible for the planning of the Quality Management System.н This planning is carried out in order to meet the requirements given in Element 4.1 and the Quality Objectives and is contained in Attachment 1 of this Manual.

 

The President of Beaver Machine is responsible for ensuring the integrity of the Quality Management System is maintained when changes to the Quality Management System are planned and implemented.

 

5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and Authority

The President of Beaver Machine ensures that responsibilities, authorities and their interrelation are defined and communicated within the organization.н Attachment 1 to this Quality Manual provides additional assignment of responsibility.

 

5.5.2 Management Representative

The President is the Management Representative.н The Management Representative has the responsibility and authority to:

 

  • Ensure that processes needed for the Quality management System are established, implemented and maintained.н These processes are described in Attachment 1 of this Quality Manual

 

  • Reporting on the performance of the Quality Management System and any need for improvement.н Reports are part of the management review and include customer satisfaction and continuous improvement issues.

 

  • Ensuring the promotion of awareness of customer requirements throughout the organization by face-to-face communication and by setting the standard of performance for day-to-day tasks.

 

5.5.3 Internal communication

The President of Beaver Machine ensures that appropriate communication processes are established within the organization and that communication takes place regarding the effectiveness of the Quality Management System.н This communication is typically face-to-face but may consist of written correspondence between employees at any function or level within the organization.

 

 

5.6 Management Review

5.6.1 General

The President of Beaver Machine and designated staff reviews the organizationэs Quality Management System on a semi annual basis.н This review is intended to ensure the continuing suitability, adequacy and effectiveness of the Quality Management System.н Included as part of this review is the assessment of opportunities for improvement and the need for changes in the Quality Management System, the Quality Policy and Quality Objectives.

 

5.6.2 Management Review Input

Inputs to management reviews at Beaver Machine consist of:

 

  • Results of internal and external audits of the Quality Management System.н
  • Feedback provided by customers.н This feedback may be formally solicited or initiated by the customer and may be in any format
  • Process performance and product conformity
  • Status of preventive and corrective action
  • Follow-up actions from previous management reviews contained in records of management review
  • Planned changes that could affect the Quality Management System including personnel, equipment, product or customer changes.
  • Recommendations for improvement to the Quality Management System or any of its related processes

 

5.6.3 Management Review Outputs

Outputs resulting form management reviews at Beaver Machine include all decisions and actions related to:

 

  • Improvements to the effectiveness of the Quality Management System and the processes described in Attachment 1
  • Improvement of product related to customer requirements.н Attachment 1 may be amended based on the results of Management Reviews
  • Resource requirements

 

Resource Management

 

6.1 Provision of Resources

Beaver Machine has determined and provides resources necessary for the organization to:

  • Implement and maintain the Quality Management system and continually improve its effectiveness
  • Enhance customer satisfaction by meeting customer requirements

 

These resources include but are not limited to:

 

  • Time
  • Equipment
  • Budget
  • Tools
  • Supplies

 

Attachment 1 provides direction for targeting resources to the appropriate time and place within the organization.

 

6.2 Human Resources</